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Thursday, November 26, 2009

Classic Motorworks' parts service shines

My Royal Enfield Bullet motorcycle is a long way out of warranty. Ten years old, with 40,000 miles, it has earned a few replacement parts. But it lives in the real world, not in a museum, and its owner is lazy — and cheap.

So, if something can be glued back together rather than replaced, that is what is going to happen.

Except, not this time, thanks to Classic Motorworks.

I wrote on this blog about how another plastic turn signal stalk had broken. Nothing lasts forever, and 10 years is apparently the limit for these. I knew I should just buy nicer looking replacements (many owners buy them, first thing, as soon as they pick up their bikes from the dealer). Being stubborn, though, I just kept gluing the old ones back together.

Then a box arrived from Classic Motorworks. "Did you order something?" my wife asked.

"No, but my birthday is coming up," I replied. "I'll bet one of the kids ordered me a T-shirt. Isn't that nice."

"Well, give me the box," Bonnie replied. "I'll wrap it up."

A moment later, from the bedroom, came the words: "Err...this isn't what you think it is."

What the box contained were two brand new turn signals, stalks, lenses and all. There was no invoice in the box.

Typical customer service? More likely, someone at Classic has a sense of humor. But I will say that I've never had a problem with Classic Motorworks. The people at Classic are friendly, do what they say they will do and do it promptly.

Don't take my word for it. Here's what a fellow advertising his Royal Enfield on eBay said recently: "Classic Motorworks just blows me away with their free technical hotline and exceptional parts support. I have not experienced this kind of customer support except for Moto Guzzi. "

Royal Enfield owners are lucky to have Classic Motorworks at our service. Happy Thanksgiving, everyone!

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